Refund Policy

We are committed to placing healthy, happy puppies in loving homes. Please read our refund and exchange policy carefully before purchasing.

✅ Health Guarantee

All of our puppies come with a health guarantee that covers genetic defects for a period of one year from the date of purchase.

If your puppy is diagnosed with a hereditary or congenital condition by a licensed veterinarian within this timeframe, you may be eligible for a refund or exchange, subject to the terms below.

📋 Eligibility Requirements

To qualify for a refund or exchange:

• The diagnosis must be made by a licensed veterinarian.

• You must notify us within 72 hours of receiving the diagnosis.

• A written veterinary report with all relevant test results must be provided.

• We reserve the right to get a second opinion from a veterinarian of our choice.

🔄 Refund or Exchange Options

If the puppy is found to have a qualifying genetic defect, you may choose one of the following:

1. Refund of the original purchase price.

2. Exchange for another puppy of equal value, if available.

Shipping or transportation costs are non-refundable and the responsibility of the buyer.

❌ What’s Not Covered

• Illnesses or injuries caused by neglect, improper care, accidents, or environmental factors.

• Non-genetic health conditions.

• Minor or correctable issues (e.g., underbite, umbilical hernia).

• Behavioral issues or training difficulties.

📦 Return Process

If a return or exchange is necessary:

• The puppy must be returned to us in good condition (excluding the health issue).

• You are responsible for all return transportation or shipping costs.

📞 Contact Us

To request a refund or exchange, please contact us at:
📧 FlowingAcresChihuahuas@gmail.com
📱 859.420.3037

Please include your full name, date of purchase, puppy’s name or ID, and your veterinarian’s contact information.